How to Find Your Local Community Action Agency for LIHEAP
Search by ZIP or county, call your assigned agency first, and bring ID, income proof, and bills.
To find your local Community Action Agency for LIHEAP, search by ZIP code, county, or state in the national Find a CAP directory and contact the agency listed for your county. You can also start with your state LIHEAP office, which routes you to the local intake site and explains whether to apply in person or online. LIHEAP, the Low Income Home Energy Assistance Program, helps with home heating and cooling costs.
According to USAGov, it is federally funded but run by states, tribes, and territories, so households apply to a state or local office through the federal page on help with energy bills.
Verification note: Program terms and availability can change. This page was checked against linked sources on November 03, 2026.
Start With Your State LIHEAP Office
Your state office sets income rules, benefit amounts, deadlines, and filing methods. USAGov points households to a federal search tool that sends you to the correct state or territory office. Use that office to confirm whether your area takes applications online, in person, or both.
Rules and funds vary by place and can exhaust seasonally, so check availability before you travel.
Search the National CAP Directory
The directory lets you look up an agency by name, ZIP code, state, county, radius, or service. According to the National Community Action Partnership, you can then contact the listed agency for intake through the Find a CAP directory. Write down the agency name, phone number, address, and hours from the listing.
If the listing shows more than one program site, ask which site handles energy assistance.
Contact the Agency Assigned to Your County
You must apply with the agency that serves the county where you live. Community Action Council Kentucky, for example, delivers LIHEAP in all 120 counties through 23 local agencies using ZIP and county lookup, as described on the Kentucky LIHEAP page. Do not visit a nearby agency in another county without checking first.
Call the agency for your county and ask where LIHEAP intake happens and whether you need an appointment.
Need Help Finding the Right Office?
Dial 211 or use the searchable utilities-expenses database to reach a local specialist. According to United Way 211, the specialist can point you to utility-bill help and nearby payment-plan, nonprofit, and LIHEAP options through the 211 utilities-expenses page. Have your city, county, and state ready when you call or search.
Ask directly for the LIHEAP intake agency for your county and its current phone number.
Gather Your Papers Before You Call
The documentation list published by Community Action Council Kentucky includes photo ID, Social Security numbers for household members, last-30-days income proof, current heating and electric bills, and proof of address or residence. Agencies may ask for slightly different papers. Call the listed local agency first to confirm openings and exact documents.
- Photo ID for the applicant
- Social Security numbers for household members
- Income proof for the last 30 days
- Current heating and electric bills
- Proof of address, plus any shutoff notice